Customer Service Help

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Placing an Order 

We offer two ways to place your order with Transfer Paper Canada:

1) ONLINE: This is the preferred method of ordering, By ordering online, your order goes immediately to our processing department assuring you of prompt delivery. All credit information is secure and not known to us. Order at
If you require help registering on our site,  kindly contact us at

2) EMAIL: Send us an Email to; Indicate the items you wish to purchase and all other pertinent detail.

Can I pick-up my order?
We're sorry. Due to COVID-19 and health guidelines and recommendations, our pick-up option is currently suspended until further notice.

Yes, you may choose the shipping method labeled: "Pickup from Warehouse" option at checkout. There is an $8.00 handling fee that will apply to all orders and is collected online when placing your order.  As we do not have a storefront, the pickup option is by appointment only (no drop-ins). We will contact you with pickup time options once your order is placed.

Do you have a store or showroom?
No, we are an office and warehouse facility. From time to time we have various machines on display. Please consult us beforehand.

Click the links below to view more information on these topics :

Shipping Rates within Canada & P.O. Boxes >
Free Shipping - Canada >
Payment Options >
Returns, Exchanges >
Leasing Application >


All pricing on our website is in Canadian dollars (CAD$).


The following tax rates will be charged to your order based on your shipping address:

ON 13%; AB 5%; BC 5%; MB 5%; NB 13%; NL 13%; NW 5%;
NS 15%; NV 5%; PEI 14%; PQ 5%; SK 5%; YT 5%


Email Confirmation

When you submit an online order, you will receive an email confirmation/receipt of your order. if you created an account and signed in before placing your order, you may login to your account to view statements and reprint receipts.



We endeavour to have all products in stock with exception of special order items or specialty heat press equipment. From time to time our website may indicate an item is available when we are out of stock. In most situations such as this, we will bring in your item within 3 – 5 business days and ship to you immediately. 

We offer large quantity discounts on our transfer paper on this site. To qualify for the discount structure, you must purchase the same paper in the following quantities. Your discount will be deducted from your shopping cart automatically.  The below is an example and quantities may vary depending on the product.  Please see the individual product for the specific discount structure chart.

Quantity of Sheets Discounted Price
100-249 5% off
250-500 10% off


Coupon Codes
Looking for coupon codes?
Subscribe to our Enewsletter today for all upcoming promos and coupon codes on your next order!

Sign Up for TPC Email Updates & Coupons


Wholesale Dealers

We welcome inquiries from distributors to handle our superior line of heat transfer papers, vinyls and accessories.
Please contact us for further information at 1-877-565-7560

Website Security

Our secure online shopping cart is hosted on SAS 70 Type II certified servers. The server data center employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls.  Our online store is PCI compliant.
Our checkout is automatically secured with high-grade encryption via SSL. 

Privacy Policy

We respect your privacy and do not share, distribute or sell your information to third-parties at any time. Information you provide on our site is kept in strict confidence. Spaark Ltd/Transfer Paper Canada may contact you regarding an inquiry or order you may have made or an e-newsletter you subscribed to.

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